“I just wanted to take this opportunity to thank you for the professionalism, dedication, competence, and most of all integrity that your team has demonstrated over the past three years.
When I refer to integrity, I generally define that as doing the right thing even when it isn’t necessarily in your best or immediate self interest. In this context, I’m not just talking about basic honesty, although even that isn’t so basic any more; nor is it just meeting the strict construction of your contract, although even the Government has difficulty getting IT providers to meet that standard. Your organization has demonstrated a commitment to support our technology needs in a manner that is efficient and effective, is minimally intrusive on our business process, and that provides for emergency response on those occasions when we really need immediate resolution.
As I’m sure you recall, our predecessor IT provider compromised our systems to the point that we not only lost functionality and productivity, we also lost staff, lost customers, lost contracts. We had so many occasions when they broke, compromised or dismantled systems or processes we needed that at the end we almost never contacted them – it was safer, easier and more effective to Google the problem and work it ourselves. Griffin’s monthly cost is less for bona fide IT professionals than we were paying for nice young men who had a high school level IT competency, and did not comprehend the damage they could do just pushing buttons and trying to ‘do something.’
Since you have been supporting us we have not had a single incident that was not resolved to our satisfaction, without having to elevate or escalate, and literally never had a situation where our technology suffered a setback. Furthermore, your service is not merely responding to trouble tickets. Griffin has monitored our system in what I would deem a genuinely business partnership. That is you have provided input, solutions and suggestions for improved functionality, efficiency, and risk management that are not keyed toward costing us more, or improving your bottom line at our expense.
I can heartily recommend Griffin as an IT provider, whether for monthly maintenance as we now have, or as an emergency capability for complex requirements as we initially began our relationship.”
— B.I.G. Enterprises, Inc. , Waldorf, MD