Hyper Automation: A Chance To Shine For I&O leaders

A survey conducted by Gartner, an IT research firm, has revealed that the adoption of automation is gaining pace, and infrastructure and operations (I&O) leaders are keen to build on their existing automation efforts.

The study, which polled 304 I&O leaders in North America, found that 85% of those who haven’t yet fully embraced automation intend to ramp up their automation initiatives in the next three years. The driving force behind the surge in interest is the potential to enhance productivity, efficiency, speed, and quality of business processes, as explained by Yinuo Geng, Vice President of Technology at Gartner. Geng also noted that this presents an opportunity for businesses to innovate, and there are indications that organizations may prioritize automation investments as a means of cost management.

Geng from Gartner advises that, in the short term, organizations tend to prioritize automation for improving efficiency and productivity rather than cost reduction. Consequently, it is essential for organizations to establish a well-defined automation strategy. Nevertheless, the survey results indicate that I&O leaders encounter challenges in estimating the return on investment for automation and shifting their workforce’s mindset towards agility, iteration, and consumer-centricity.

IT Leaders Struggling with Automation Efforts

As IT leaders endeavor to enhance their processes and acquire automation skills, they encounter additional hurdles, resulting in a mere 21% of the individuals surveyed reporting significant success in their I&O automation initiatives.

Geng suggested that I&O executives prioritize initiatives that support innovation and emerging business priorities while also being reusable. She advised that the best way to justify investment in automation is to identify the most significant business goals for the organization and demonstrate how automation can aid in achieving those objectives.

To expand automation technology effectively, Geng emphasized, stakeholders must focus on business goals and empower local teams, while also encouraging knowledge-sharing across the organization and continually developing a portfolio of automation initiatives.

The report highlights that automation is critical for I&O to meet the growing demands of digital business, with automation technologies aiding IT in achieving faster time-to-market. Furthermore, automation can enhance business agility, ensure compliance with security and regulatory requirements, and optimize service costs.

Businesses Turn to Automation to Deliver Seamless Experiences

According to Daniel Levy, the VP of product marketing at Camunda, a workflow and decision automation platform, businesses are increasingly turning to automation as a means of providing exceptional experiences. Customers now expect fast and seamless experiences, and businesses that fail to deliver risk losing customers to their competitors. Therefore, providing seamless experiences has become a prerequisite for success. In addition, in the face of economic uncertainty, companies are prioritizing operational efficiencies to ensure that they can weather any potential turbulence. Levy asserts that automation is essential to achieving both better customer experiences and streamlined operations.

Despite the need for organizations to make cuts in several areas of their business, there is a likelihood that spending on digital transformation initiatives will increase. According to Levy, companies cannot afford to ignore such investments. As an example, JP Morgan Chase reportedly allocated over $14 billion to their IT budget for 2022. This trend is expected to continue across the Fortune 500 and other large companies, where investing in automation and transformation initiatives will remain a top priority.

According to Levy, as organizations embark on the journey to becoming fully automated enterprises, the decision to do so will likely rest with technology leaders, such as CIOs. He emphasized that successful automation requires close collaboration between business and IT. Together, they must have a clear understanding of end-to-end processes and document them comprehensively. With this knowledge, it becomes possible to orchestrate and automate business processes effectively. As automation initiatives take root in an organization, Levy suggests creating a Center of Excellence to establish company-wide standards and best practices for organizing automation practices.

Moving Forward

In conclusion, the survey conducted by Gartner reveals that organizations are increasingly embracing automation as a means of enhancing productivity, efficiency, speed, and quality of business processes. The potential for cost management and innovation also drives automation investment. However, the adoption of automation is not without its challenges, with I&O leaders encountering hurdles such as estimating the return on investment and shifting workforce mindset.

To overcome these challenges, Gartner suggests that organizations establish a well-defined automation strategy, prioritize initiatives that support innovation and emerging business priorities, and focus on business goals while empowering local teams. The report highlights that automation is critical for I&O to meet the growing demands of digital business and achieve faster time-to-market, enhance business agility, ensure compliance, and optimize service costs.

Businesses are increasingly turning to automation as a means of providing exceptional experiences to meet customer expectations while prioritizing operational efficiencies to weather any potential turbulence. As organizations embark on the journey to becoming fully automated enterprises, successful automation requires close collaboration between business and IT, with a clear understanding of end-to-end processes, orchestration, and automation of business processes, and establishing company-wide standards and best practices. Despite its challenges, investing in automation and digital transformation initiatives will remain a top priority for many organizations.